Pleasant enough but they charged me for refrigerant and dye and told me I had a condenser leak. When I picked the car up the air was not at all cold like it should have been with new freon. Took the car for a 2nd opinion said they saw no dye at all - noted the floppy, un-pressurized hose and confirmed that that wasn’t consistent with a Freon charge the day before - they charged it and I had cold air upon driving away. I may have a condenser leak but I don’t feel I should have been charged for a full amount of Freon and a call to moss valley after the fact was wholly unproductive. The price quote for the condenser replacement was also quite high.