Seattle Auto Repair

I have brought many different “problems” to Moss Alley over the 30 yrs I have been bringing my Toyotas to to them for service, repairs and what, sometimes, are not problems but cluelessness on my part. This time was about being stuck in 4w drive and not being able to get out of it. To begin with, I haven’t a clue how I got there. For a day, or so, I’d noticed the tire”chatter” in an intersection turn or parking. Since I knew I hadn’t put it into 4w drive, I figured it was my imagination gone awry. Then I thought maybe something catastrophic was about to leave me stranded. I messed with trying to get it out of 4w drive to no avail. Moss Alley’s more than competent and indulgent mechanics spent not a whole lot of time on it and solved the “problem”. “The transmission needs to be in neutral to make that switch to and from 4w drive.” I swear to the universe, I have never seen that in th manual! They have elevated my respect for their services and integrity to even greater heights. No more painfully noisy (and embarrassing grinding noises come winter! Yay!!!!

Completely impressed from the first contact to the completion of services. My new-to-me used car went in needing attention, with two warning lights activated. I was emailed and texted updates, and received the diagnoses within hours. My car was repaired and ready for pickup the same day before close. They said if I couldn’t pick it up the same day that I could leave it overnight, which offered convenience and relief with a tight schedule. I was able to pick it up before close and was greeted with the same pleasant service I received in the beginning of the process. That kind of consistent and reliable service is hard to come by in any industry. The prices were expected, as the car is a Volvo. Nothing felt or appeared overpriced. Hands down this is my new shop.

Polite, honest, knowledgeable and LOCAL! I must have bugged them 5 times today (stressful day) and every time they greeted me with a smile and were so patient with me. Highly recommend.

I love Moss Alley Motors! Great communication, friendly people, and our car got well taken care of.

Amazing service. Thank you

Fast, quick and easy. French Bulldog is a nice touch

For months I had a problem getting help with fixing my car. Within 10 minutes D.J. had a solution and within days it was fixed and looking good ! ! Thank you Moss Alley ❣️

Personable and knowledgeable! Can't ask for more! :)

Personable and knowledgeable! Can ask for more!! :)

Great communication, very friendly, did a thorough job and done on time. Can’t ask for more. Thanks for taking care of the wayward Québecers!