Very disappointing experience but staff was polite. Came in for a diagnostic with the intention of getting necessary repairs done here as well. With the larger picture of retaining me as a customer who will likely spend a significant amount of money on repairs, they should have handled this differently. Either figure out the issue and then include the labor for figuring out and repairing the issue on the repairs end, or say "this is a complicated issue, you should take it elsewhere". I work in a industry with heavy client-interaction and managing expectations is important. Here they charged me for the diagnostic service and had my car in the shop for a full day but did not diagnose the issue. I feel like I just wasted a hundred bucks down the drain. I have no motivation to go back there. It feels like they dont care about customer retention, as any business should. Edit to add: they charge 3% credit card fee. I had cash but did not know of this. It may not be much but they should mention it to their customers.