11/6/2018
5

Well, I have had a mysterious noise coining from the engine compartment when I cold start the car and run it in reverse for a minute or so. Goes away after a minute, or when I shift into DRIVE. Had a diagnosis, engine mounts looked OK but torque strut was questionable. Had that replaced. Alas, I still have the noise in reverse from cold start. Really appreciate all the troubleshooting that you folks did, but I guess I'm stuck with a mystery noise.

10/31/2018
5

Moss Alley was great! We came on the day for an oil change but actually had a bad problem with the car starter (it almost caught on fire). The two guys at Moss Alley literally saved our lives because the starter was stuck on ON. We are very grateful to them.

10/31/2018
5

I have been taking my car to Moss Alley for 15 years. I live in a different part of town and it isn’t convenient but I keep going to them because I know that there, my car is in great hands. The people who work there are just straight up the best. Based on all my years of experience with Moss Alley, I trust them to always steer me in the right direction and do a good job at a reasonable price.

10/25/2018
5

What a great place to take your car! I first heard about Moss Alley Motors from my roommate. He said how great the staff is and that the service they provide is pretty good. One day I followed my roommate over to Moss Alley Motors so that he could drop off his car for service. I noticed how Donovan came bounding up to him with a big smile and some great energy. My roommate followed Donovan into the office while someone else drove the car into the garage; I waited outside. I was just so impressed! As fate would have it, my car made some funny sounds and vibrations just a week later. So of course I would be going to Moss Alley Motors. I received the same reception (by Donovan, no less), and this wonderful woman, Kendra, helped by listening to me and ensuring me that they would call regarding the diagnostic check before doing any work. I approved the work needed, and although it needed some additional service, Kendra helped me to prioritize what should be done first and what could be temporarily deferred. I just can't express my gratitude to Moss Alley Motors and its staff. I look forward to coming back!

10/18/2018
5

I've been bringing my cars to Moss Alley for 15+ years. They've stood by me through 13 years of my Subaru Legacy, helped coach my kids as new owners of vehicles, and continue to be my first choice for competitive quality service, convenience, and great customer care.

10/10/2018
5

As usual, listened to my concerns, reported with clarity and steps for long term operation and safety. Friendly, communicative, prices reasonable for service provided.

9/22/2018
5

Moss Alley is the best! The customer service is amazing. They never sell you any service your car doesn't really need. They will let you know when it's definitely time to have a repair or service completed. I love that they look after my wallet and my car in this way.

9/19/2018
5

Trustworthy, friendly, responsive, reasonable, and incredibly accommodating. These guys are my default and only mechanic for everything from oil changes and winter tires to more troublesome issues with my beat up old truck. So lucky to have them in the neighborhood. Support small businesses, particularly ones that go out of their way to offer a kick-ass end to end experience. ❤️

9/18/2018
5

Moss Alley has taken great care of us over the years between two old Subarus (a 1987 and a 2002). They frequently advise me when I can wait to get something done vs. what I need to do now. Extremely trust worthy, super friendly staff. I don't see us ever switching mechanics while we live in Seattle!

9/13/2018
3.5

On time, very pleasant and easy to work with. No pressure but pointed out things that need repair, on MY timeline and MY budget. Very trustworthy and accessible.

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