I have been using Moss Alley for probably 13 years to service my vehicles. All of my experiences have been very positive. The staff, especially Kendra and Donovan, are always friendly, professional, and helpful. I've always felt that their pricing was fair and reasonable and they have done what they said when they said they would do it. I will continue to use their services based on my positive experiences over the last 13 years. With that said, I did encounter one new and annoying thing on my last visit (September 2019). A sign at the front desk stated that a 3% surcharge / fee would be levied on all credit card transactions. Just be aware of this so you can accurately predict your final cost.