First time going to an auto shop and I will be a customer until the day I move out of Seattle. They squeezed me in for an oil change on the same day I called, agreed to check the charging system while they were at it, and took a bunch of time explaining reasons why the tire pressor lights might be going off. Two hours later I got a call saying that everything was done already, and giving more info on the tire pressor sensors. Donovan spent 15 minutes explaining more in depth the pros and cons of checking the tire pressor lights now on my snow tires, explaining that he didn't want me to spend money on a check that might not make the most sense. Awesome customer service, very punctual and friendly, knows their stuff. Highly recommend.