Friendly, efficient and quite fast. The shop seemed somewhat intimidated by drum brake service, as they are seeing less and less of that brake type. They do not turn brake disc rotors or drums, only replace them if needed (not uncommon among shops these days). I requested that a faulty air valve stem be replaced on one wheel rim, since the wheels would already be off for brake service. They wanted $90 (0.5 hours) for that service (bare bones wheel/no sensors & a $2.50-3.00 part), which seemed excessive. Never the less, I would still use their services again.