Seattle Auto Repair

Love Moss Alley! Fabulous, responsive, reliable and friendly!

Always the best – friendly, understanding, helpful – and thank goodness we have great mechanics in the neighborhood. We have three cars we take there. And they like dogs! Stuart

I wish I had found this place 15 years ago!! Honest and competent, we’ll be taking all of our cars here from now on.

While visiting Seattle for work I started having engine trouble in my brand-new-to-me vehicle from a Toyota dealership. I limped my vehicle to their shop because they happened to be the nearest mechanic. I got so fortunate that the nearest mechanic was Moss Alley, in what was a very unfortunate circumstance. AJ was the mechanic who told me right before close they would fit my vehicle in, was the mechanic who took hours out of his time to get me savvy enough to talk to the dealership about his findings-a blown head gasket-, who took pictures and wrote testimony on my behalf. Everyone I spoke to at the front desk was not only helpful but patient, empathetic, and knowledgeable. I’ll happily pay their shop rates and go out of my way to have my future vehicles serviced here.

I am an investigative journalist and left my car to gather evidence..... They told me the car would be taken inside, yet the car was left on the side of the road for hours...I specifically was not ok with the car being left outside a garage. I am also a disabled veteran and needed transportation, told them I needed an honest time frame. They took double the amount of time. When I called to complain, they refused service for future visits. The reason I am investigating them is parking concerns from neighbors....people who live in the neighborhood have trouble finding parking due to how this shop does business....they pretend to give back through BBQ.....this is only to attract business and much of the community really doesn't want an auto shop in beautiful capital hill... Especially one that turns away disabled veterans for complaining about not providing reasonable accommodation when dropping my car off.... I arranged to drop in the bay due to disability.... They refused and made me park down the street. This is illegal and a violation of ADA laws!

on time, friendly, efficient

Great service as always! Simple oil change, but was hoping to get the car early and they called as soon as it was done. Best team ever!

I've been a customer for years and Moss Alley is always thorough, prompt and super helpful. They communicate well and are always willing to explain what's going on in my car. The staff is really knowledgable and friendly. And the garage has a neon Moomin - what's not to love about Moss Alley?!

Super nice people, fixed my Toyota quickly and its working great now!

Always Helpful!