Seattle Auto Repair

5

I have been going to Moss Alley for many years and trust them implicitly. They are always friendly and always on point.

4.5

Great service and very friendly staff.

5

This was out 1st visit. My Daughter’s out of state car needed an oil change and possibly a tire rotation. I’m quite pleased to say that our entire experience was positive. 1) They were able to get us in the morning of the call. 2) The two people we talked with (AJ & Kendra) were pleasant, knowledgeable and professional 3) Kendra, at the desk, had a very personable nature and clearly knew what she was doing (a real pro). 4) Finally, the tire rotation was not needed so they a) did not do it, b) did not bill us for the unneeded work! In summary, I would recommend Moss Alley to anyone looking for a trustworthy place to have auto repair (A+ in my book). Kendra & AJ - Thank You!

Hi Jim, Thank you for the kind words! So glad you could experience our dedication to helping out our clients! Safe travels and please spread the word as mouth to mouth recommendations are the best advertising we can hope for! Thanks from the Moss Alley Team!

- Moss Alley Motors
5

Always helpful, friendly and do a great job!

5

I have been taking my cars to Moss Alley Motors for years. I'm continually impressed at the personal touch and high level of professionalism of the entire staff, not to mention the cleanliness and attractiveness of their shop. They keep a computer record of my car's service, which is very useful. Best of all, they are always careful to discuss expenses with me prior to my authorizing a maintenance item, so that I understand its probable cost, and to present lower-cost alternate approaches whenever possible.

1

Unless you want to overpay, don't go here. Everything is at least 200 bucks more than anywhere else I have ever taken my vehicles. I've had two experiences here, both were vehicle inspections and in both cases they added up a lot of work that the cars obviously did not need. Good tires were rated bad, oil changes were claimed to be needed when in fact I had the DAY BEFORE just changed the oil. Not only are they overpriced, by at least 33%, they add up work that is not needed. Beware. Edit: I can't figure out how to reply in-line to Moss Alley Motors response. So I will respond here, in my edit. I have had two cars into Moss Alley. The first was our 2002 Subaru Impreza, that we were buying. The second was a pre-sale on a 2000 Tacoma that we were selling. On both vehicles Moss Alley added up what we thought were too many charges, at pretty high prices. Like maybe you can sell your services to college kids that don't know Seattle very well prices, but overall pretty high. The Subaru was first, and we still bought the car. The Tacoma was only because that was the place the buyer of our car wanted to take our vehicle to for pre-inspection. So ok. When the pre-inspection came back I remember distinctly pulling out my oil change paperwork from the day before to show that even the oil change you were recommending, etc, had all been done... the previous day. Like... did you all check the dipstick? I think I have the receipts for the first time we stopped buy, I can scan and post them and then compare to other shops prices for the same work you all quoted, would that help everyone?

Gentry we see no record of your visit. When were you in?

- Moss Alley Motors
1

The parts they charged me $800 to replace were broken when I picked up my car. I replaced them myself for $160, working great now. Update: The owner challenged this review, so I dug out my old receipt. I forgot to mention that they installed cabin and engine air filters that I didn't ask for to the tune of ~100 total, most of which was from labor.

Hello, we see no record of your visit. All new parts come with a 12month/12,000 mile warranty

- Moss Alley Motors
5

Incomparable skills and service. No car maintenance shop could match them- patient- polite - friendly and reasonable prices. Sparkling clean there too.

5

I’m a loyal customer of almost 9 years with this upbeat and trustworthy crew. They’re willing to work with old and newer cars alike while being super reasonable and upfront on recommendations. I see them giving kindness to customers and each other, which is a great sign. Stay strong, Moss Alley, and hold fast against the condo developers!

5

This crew knows their stuff! They are fast, thorough, honest and reasonably priced. They won't try to sell you anything you don't need.

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