While visiting Seattle for work I started having engine trouble in my brand-new-to-me vehicle from a Toyota dealership. I limped my vehicle to their shop because they happened to be the nearest mechanic. I got so fortunate that the nearest mechanic was Moss Alley, in what was a very unfortunate circumstance. AJ was the mechanic who told me right before close they would fit my vehicle in, was the mechanic who took hours out of his time to get me savvy enough to talk to the dealership about his findings-a blown head gasket-, who took pictures and wrote testimony on my behalf. Everyone I spoke to at the front desk was not only helpful but patient, empathetic, and knowledgeable. I’ll happily pay their shop rates and go out of my way to have my future vehicles serviced here.