Edit: 8/24/26 BUDD AND COMPANY AUTO IS AMAZING. Great service, without trying to rip you off like MOSS ALLEY MOTORS. With that said… Given Moss Alley Motor’s charming response to my issue with their decorum, this was the same tone and respect given to me, as soon as walking into their unkept office/wait room. I never asked them to drop everything the day I walked in. I had asked if they’d be able to take time, not immediately, to give me a quote on a part I knew of, simply not the name of said part before committing to having work done. Given their distasteful reply, I’m glad I’m saving money and spending it elsewhere. So should anyone considering these “professionals” to work on their car. How sad. Good luck! ;) Wanted to charge me for them to walk 25 feet to my car point out the part I needed, being I didn’t know the name of said part, but could have easily pointed out the cap and seal I needed within 5 seconds. Oh well, their loss of business. How Seattle business have fallen. I’ll keep my business in Bellevue where customer service is next to none. Thanks for nothing Moss Alley Motors!
Hello, we were not going to charge you to look at the part. We had other people ahead of you and could not drop everything to inspect the car. You could have asked us to quote the job off what the BMW dealer quoted you but you did not know what job to quote. Sorry you did not like the BMW service or ours. Good luck finding a shop that like!
- Moss Alley Motors