I showed up without an appointment, because I hadn't recognized that your reminder e-mail about the appointment required a response. Apparently my failure to respond kicked me off the appointments list. But you took my car in anyway. I appreciate that. I haven't had a chance to fully review the work, so that's all I'm prepared to say for now. I live 100 yards from your front door, so there's a good chance I'll be calling on you again.