Seattle Auto Repair

First Rate service and communication by Donovan!

Very disappointing experience but staff was polite. Came in for a diagnostic with the intention of getting necessary repairs done here as well. With the larger picture of retaining me as a customer who will likely spend a significant amount of money on repairs, they should have handled this differently. Either figure out the issue and then include the labor for figuring out and repairing the issue on the repairs end, or say "this is a complicated issue, you should take it elsewhere". I work in a industry with heavy client-interaction and managing expectations is important. Here they charged me for the diagnostic service and had my car in the shop for a full day but did not diagnose the issue. I feel like I just wasted a hundred bucks down the drain. I have no motivation to go back there. It feels like they dont care about customer retention, as any business should. Edit to add: they charge 3% credit card fee. I had cash but did not know of this. It may not be much but they should mention it to their customers.

Terrific service as always, and great people to work with!

Always helpful, pleasant, and accommodating. Driving away feeling secure and confident about your car’s condition is invaluable. Recommend whole-heartedly.

Moss Alley is the best! My car emergency repair was handled right away, making my day so much less stressful!

Excellent service and very accommodating

The team was incredibly helpful, quick, and friendly! I was able to bring in my car with a transmission issue the next morning after I booked an appointment and they were able to get it to me fixed that same day. Super great work and will definitely be using them if we run into any further issues with our vehicle!

Great service and great staff

First visit, will definitely got back. Good work, fair price, friendly, straightforward communications, no bs. Very refreshing. I have had 3-series BMWs for more than 20 years and with that I had taken every one of them to Moss. Top notch.

Friendly staff, great and quick service. Very reasonable prices. Will definitely be going back for any other car issues.