We are open and here for you and your vehicle!

The well-being of our customers and employees is our number one priority, so we have put practices in place to keep a safe and clean shop environment. Feel free to give us a call for more details and to hear about our current specials.

Seattle Auto Repair

5

I've been taking all my cars (volvo & Toyotas) to Moss Alley for over 20 years. They are fast, honest, communicative and nice! And they're in the city which is super convenient. Not many great auto shops left in the city center.

2

Where to begin... the shop did not make me furious, the "manager", not sure that's the correct title, 'AJ' tried to rip me off. I own a 2006 Land Rover, and I recently drove it 3,000 miles across country, from Alaska to Seattle, with a very heavy load. It is an older car, and it did have a cv joint rip out of the wheel (axle part) in the mountains of British Columbia, plagued by construction. Being a robust tank of a vehicle, I managed to continue to drive it 650 miles across the US/CAN border and to my new home in Capitol Hill, Seattle. The axle did fail after I hit something very hard in the road surface, possibly a pot hole, that blew my tire. That is when the axle joint popped out. Its not a crazy issue, but something did happen with the brakes, that I had to take care of on the trip, limiting the braking action of a 6,000 lb vehicle, though they still do work. I took it to Moss Alley Motors as my insurance suggested them, only 2 blocks away from where I live, but now I scour every time I travel pass that building. Of course it is an auto shop, so they want to get every penny from you - not to say that some of the employees there were very professional and customer service oriented. However, the mechanical write-up was a bit much, so I tried to negotiate on what work they could do for me and what I would do myself - it is Seattle, cars are certainly not a priority. The main issue with the vehicle is that right before it arrived at the shop, it over-heated, and that can be very detrimental to Jaguar engines. I took a look at their write-up, and when the insurance declined to cover the costs, due to it being deemed normal wear-and-tear, I decided I needed them to only really do the brake job and overheating problem, as the axle part only cost $100, and could be done easily at home. They quoted me around $5,000 to do this job, and that is not the shocking part. Yes, it is a Land Rover, so the parts will cost a lot; however, this 'AJ' wanted to replace every single part on the car, around $2,000 for the brakes... excessive. When I requested only the overheating issue, he declined to work on the vehicle at all. He said, "It is a matter of FACT, the rig won't move without the axle." I then told him that I had driven 650 miles from the mountains of British Columbia to get it here, and it did just fine. He laughed at me. He told me it was all or nothing, and to me that is trying to swindle a proper, progressive, citizen of this country out of good money, right when I just moved 3,000 miles across country. I am a veteran and a student. I just moved here to attend University. Perhaps the most infuriating thing that happened, was when I went to pick the truck up, to have it towed, and the mechanics turned it on, reversed and pulled forward about a dozen times to get it out of the garage for the flat bed to get access to it - THE RIG MOVED MATE! The 'rig' or truck MOVED! I saw it drive out of the garage with my own eyes! "It is a matter of FACT, the rig won't move." - AJ at Moss Alley Motors trying to swindle me out of $5,000, when I ordered all the parts I need for the truck to be 100% again for roughly $300.....

5

I trust Moss Alley with my old but good car.

5

I've been bringing my car here for 10 years, and I'll continue doing so for the next 10. If you're looking for knowledgeable, trustworthy, and friendly folks who seem to love their jobs, come here first.

5

Time after time, they've gained my trust and my friendship. My '81 Civic is happier in their garage than mine.

5

Time after time, they've gained my trust and my friendship. Goldie Honda is happier in their garage than mine.

5

Moss Alley fit me in right away when other local shops could not for under 7 days. Concise information about not only what was currently wrong and needed to be repaired, but what else was going to need to be looked at, and when. Friendly, fast service. When I pulled my car in I was greeted by a dog that appears to hang out there, I thought that was a good sign.

5

The Moss Alley team were as thorough, friendly, accommodating and competent as ever.

5

I have been using Moss Alley for probably 13 years to service my vehicles. All of my experiences have been very positive. The staff, especially Kendra and Donovan, are always friendly, professional, and helpful. I've always felt that their pricing was fair and reasonable and they have done what they said when they said they would do it. I will continue to use their services based on my positive experiences over the last 13 years. With that said, I did encounter one new and annoying thing on my last visit (September 2019). A sign at the front desk stated that a 3% surcharge / fee would be levied on all credit card transactions. Just be aware of this so you can accurately predict your final cost.

5

Moss Alley is so awesome.... it's great to have a car mechanic you can absolutely trust for good information and high quality work. In a historically male-dominated business, I also appreciate the work they've done to create a gender-balanced work force and an environment that feels comfortable and welcoming to all.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Moss Alley Motors (206) 325-3992 For Assistance.